General Shipping Terms
These are HardwareShop General Shipping Terms that apply to all domestic shipping options.
- Delivery times measured in business days.
- We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.
- We process orders on weekends, excluding holidays.
- Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
We require a signature upon delivery for the following order types:
- Large Item Delivery
- Will Call
Add-on signature service
For a small fee, you may be able to add a signature requirement to any eligible order on which we do not already require a signature. If your order is eligible, you will see the option to add a signature requirement in your shopping cart during checkout.
- Certain items and shipping methods are not eligible for signature service.
- ShopRunner shipments are not eligible for signature service.
HardwareShop 3 Day, 2 Day, and Next Day Shipping
- Delivery time measured in business days.
- HardwareShop works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the estimated delivery time.
Large Item Delivery and White Glove Delivery
- Both delivery methods are designed for large items, like TVs or appliances. White-Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material
- Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery time frame is usually within 3 to 5 business days for most items, delivery within 7 to 10 business days for Major Appliances. Rural locations may require up to 13 business days for delivery.
- An adult signature is required to certify acceptance of delivery.
- For Front Door Delivery, the driver will bring the item to your front door and will not unpack the item.
- Estimated delivery within 1-5 business days.
- This shipping method is only available for select restricted items that must be shipped by ground.
- P.O. Boxes – We do not ship to standard P.O. Boxes. However, we can ship to residential P.O. Boxes in rural areas.
- Delivery will take approximately 2 to 6 weeks.
- Due to size limitations, safety, and carrier restrictions, some items, including the items listed below are not eligible for APO/FPO/DPO Shipping:
- Monitors 19” and larger
- Items containing lithium batteries
- Large or hazardous items
- And other items
Your total cost for the purchase of any product will include the shipping and handling charges shown on your Hardwareshop invoice. Your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to HardwareShop.