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Delivery Information

Delivery Information

General Shipping Terms

These are HardwareShop General Shipping Terms that apply to all domestic shipping options.

  • Delivery times measured in business days.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.
  • We process orders on weekends, excluding holidays.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.

Signature Requirement

We require a signature upon delivery for the following order types:

  • Large Item Delivery
  • Will Call

Add-on signature service

For a small fee, you may be able to add a signature requirement to any eligible order on which we do not already require a signature. If your order is eligible, you will see the option to add a signature requirement in your shopping cart during checkout.

    • Certain items and shipping methods are not eligible for signature service.
    • ShopRunner shipments are not eligible for signature service.

    HardwareShop 3 Day, 2 Day, and Next Day Shipping

    • Delivery time measured in business days.
    • HardwareShop works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the estimated delivery time.

    Large Item Delivery and White Glove Delivery

    • Both delivery methods are designed for large items, like TVs or appliances. White-Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material
    • Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery time frame is usually within 3 to 5 business days for most items, delivery within 7 to 10 business days for Major Appliances. Rural locations may require up to 13 business days for delivery.
    • An adult signature is required to certify acceptance of delivery.
    • For Front Door Delivery, the driver will bring the item to your front door and will not unpack the item.

    HardwareShop Ground

    • Estimated delivery within 1-5 business days.
    • This shipping method is only available for select restricted items that must be shipped by ground.
    • P.O. Boxes – We do not ship to standard P.O. Boxes. However, we can ship to residential P.O. Boxes in rural areas.

      APO/FPO/DPO Shipping

      • Delivery will take approximately 2 to 6 weeks.
      • Due to size limitations, safety, and carrier restrictions, some items, including the items listed below are not eligible for APO/FPO/DPO Shipping:
        • Monitors 19” and larger
        • Items containing lithium batteries
        • Large or hazardous items
        • And other items

        Shipping Charges

        Your total cost for the purchase of any product will include the shipping and handling charges shown on your Hardwareshop invoice. Your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to HardwareShop.