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Contact Us & General Info

We may be able to answer your query with one of our Help Center articles. We've listed the most commonly asked questions below!

If you can't find the answer to your query, you can contact our customer service team 24/7  by our page Facebook or contact us

Delivery & Tracking

Information on delivery times, and traking.

Ordering & Payment

Information on updating your order, payment options, online accounts and email subscriptions.


Returns policy information and how to make your return.

Product & Store

Information regarding our stores and products, including our products, where to find further product details, Store to Door & how to get in touch with a store.

Perks & Promos

Information on using a promo code to place your order, HardwareShop Perks and gift cards.

Contact Us & General Info

Information on our Foundation, ethics, contacting our recruitment or marketing teams.

Please feel free to contact the HS Team via

If you are a vendor or supplier interested in letting us know about your products or services, please email our production team.

HardwareShop inc


Phone: +1 (202) 998-3927

If you're having trouble logging in to the Careers website or if you're experiencing any technical issues, the Careers FAQs will help you reset your password or username.

If you're still having trouble, or are experiencing an issue not listed in the FAQs, contact the recruitment team for assistance.

Contact Us & General Info