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Orders & Payments

We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes.

If you're able to jump on our Facebook page after placing the order and noticing the error then we may be able to assist. Emails and contact forms don't get to us quickly enough to try to make a change.

Sorry, your order hasn't arrived as it should have. Please get in touch using the contact us so that we can assist you further.

To speed up the process make sure you include:

Your order number

Your full name and email address

Details of the missing or damaged products

A picture of your returns form including any handwritten notes or initials

A photo of any damaged items

You can place your online order using any of the following options:

Cryptocurrency ( Bitcoin - Litecoin - Dash - Zcash - Dogecoin - Bitcoin cash - Monero - Ethereum - Tather - TrueUSD )

Western union

Your security while shopping online with the HardwareShop is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon within your browser.

If something's caught your eye but you're not ready to buy it now, you can add it to your cart, and come back later when you’re ready to shop. Just look for the ‘Add to cart’ link on any product page.

Saving an item is a way of remembering what you love, but it won’t keep the item in stock or save a promo or sale price. So if you want to make sure it doesn't sell out or you want to enjoy a great promotion, don’t wait too long!

To save an item, you’ll need to create an account on our website so that you can log back in to see your items at another time.  If you don’t have an account, you’ll be invited to create one when you first try to save an item.

If you can't remember your password, just click the Forgotten Password link from the sign in page at the top of the website and you'll be able to choose a new password.

Your user name will be your email address.

Just a note that it is possible to receive our emails and place orders without creating an account, so if your email address is not recognized in the system, please try creating a new account.

Please go to the My Account page and click the 'Forgot My Password' button and we'll email you a link to reset your password.

Your username will be your email address.

If your email isn't recognized when you try to reset your password, it is most likely because you're subscribed to emails from us but don't have an account. You can go ahead and click the 'Create an Account Now' button to get started.

Alternatively, you can select the guest checkout option which doesn't require you to create an account.
for convenience. creating an account  If you'd like to keep track of your orders and save your details, you might want to consider

Orders & Payments